New account

[HannaG]

I'm part way through a new activation for my daughter using Eversafe all in one account and seem to be in a loop.

Public Mobile recognizes her login and greets her by name but when selecting Continue with Activation, it sends me out to a new login screen and no longer recognizes her email stating emails do not match. I cannot seem to resolve this and it will not let me reset password or email as we have not even finished activation of the account. I was in the middle of choosing a SIM option and lost my connection when the trouble began.

[hTideGnow]

hi @Davepalmer 

you got a Welcome email from PM? there is a QR code there, try to scan it and install the esim.

if still not work,   think you need to submit ticket with CS agent here

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[HannaG]

Thanks you! That solved the problem!

[Davepalmer]

I'm having the same issue. In this look where it lets me log into somethings but not others. It was also saying my phone isn't esim compatible when it is,.... This hasn't been a great experience thus far.... every 20 seconds it has me re-logging in and verifying code... 

[Handy1 · Accepted solution]

@HannaG   Did you download the PM app to finish the activation