New account promotions not applied

[Izza]

I registered as a new public mobile client and was suppose to get a $10 off discount for the first 6 months however, it has not been applied yet. 

[hairbag1]

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@Izza wrote:

I registered as a new public mobile client and was suppose to get a $10 off discount for the first 6 months however, it has not been applied yet. 

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Here’s what else you should know:

• Only plans $35/mo or greater are eligible for this offer.
• Eligible customers will receive $10 credit for months 1-6, then resume paying full price from month 7 and onwards. Credit is non-refundable and non-redeemable for cash.
• The first credit will be applied to all eligible accounts within 30 days of activation. Remaining credits will be applied prior to each renewal date.
• You will also be able to see the credits you’ve received by logging in to Self-Serve.
• If you switch your rate plan, OR fall into a suspend or inactive state while on the promotion, you will no longer be eligible for this promotion.

To learn more about Public Mobile, click here.

[ShawnC13]

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@Izza wrote:

Thank you!!  I did not notice the 30 days wait period for this promo to be applied.  I set up the account the very first day that promo was on. That was like 2 weeks ago. 

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Your plan also met the plan value to qualify for the promo of I think it was $35 or more

[Izza]

Thank you!!  I did not notice the 30 days wait period for this promo to be applied.  I set up the account the very first day that promo was on. That was like 2 weeks ago. 

[Anonymous]

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@Izza wrote:

I registered as a new public mobile client and was suppose to get a $10 off discount for the first 6 months however, it has not been applied yet. 

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When exactly did you activate the account? That promo was for a limited time. It mentioned something about up to 30 days for the first credit to show up.