New System: Payment issue. "We were not able to process your payment."

[Novaprince]

I'm trying to activate a sim card for my grandmother but when I get to the payment screen I get a "We were not able to process your payment. Make sure all information is correct or try again with a different card." I double checked the card and tried four other cards but nothing seems to work. I don't feel like it has to do with my cards because I used many. Additionally, I don't believe I can use a voucher without having finished making my account and receiving my number. Can someone help me with this?

[Novaprince]

I'm on my laptop, but will try chrome incognito.

[softech · Accepted solution]

@Novaprince   were you using a phone or tablet when you try to activate?  Try to use a Desktop instead

Also, try using a different browser , incognito mode .  Let us know if it works