New Subscriber, No LTE in Pickering Area?

[jp4]

Hi, I have just activeated within the past couple days.  So far, I am only able to see the 3G network, although since subscribing I have only been in and around the Pickering area.  Using an Iphone 6 and LTE is turned on.  Is this nomal,  I am not experincing any service issues, was just expecting the LTE network.

[srlawren]

That's great, @jp4!

[jp4]

Well, the issue was with me.  I realized only today my data was not working since switching from koodo (was almost always in wifi past day or so).  As soon as I modified the APN settings, as referenced in the SIM Activation Confirmation email, bang, phone switched to LTE, and of course data is working. 

[DK]

Hi @jp4 , not sure if you have tried doing a full power down of the phone(ie. reboot) but might be worth a shot and is fairly straightforward. There have been examples in the past here where that has fixed the issue!

cheers 

[kav2001c · Accepted solution]

@jp4 that actually is very strange. Public is using exact same tower as the Koodo SIM did

Maybe temporary interference or tower load is effecting it 

[jp4]

Hi, the phone originated from Telus.  It is also currently in an ulocked state...the unlocking was performed by Telus.  The wierd part is I was with Koodo prior to joining PM, and with the Koddo sim I was getting LTE in my area.  Now I cannot get the phone to join LTE.  

I  have not traveled much since activating, maybe within 5km range.  I suspect an LTE site maybe down in the area.  Despite no LTE service has been fine.

[kav2001c]

Pickering will have LTE support

First question is what type of iPhone 6 do you have? (depending on origin there are different LTE bands supported)

http://www.apple.com/iphone/LTE/

Second question is have you tried moving around? (its possible your home/work has limited coverage due to interference etc)