@jun3280net wrote:
Hi there,
I just subscribed to Public. I added the e-sim to my device but I was unable to receive text messages with my new public mobile account. I was troubleshooting and deleted the e-sim in the process, as I thought I could add it back to the device. Now I'm stuck without an e-sim to use on my device. Any assistance would be greatly appreciated.
Thanks,
J
Hey @jun3280net
If you click on Didn't get Code, there should be an option to send to email. If that option isn't there, just reach out to a CS Agent to adjust that. Before that though, have you gone into your settings and made sure the eSIM was set as your primary and rebooted? If not, try that and try sending the code again.
Please use the chatbot to open a ticket: https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
If you receive an error message that you are unable to open a ticket, send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
