New Sim Card

[SJudy]

I am newly subscribed on July 9 and purchased a physical sim card on the same day.  I was advised that the sim card will be arrived in 7-10 working day on an estimated date July 19.  However, it hasn't arrived as of today (July 25).

Could you please track down when will the sim card arrive at my end?  What can you help if the sim card lost in the mail?

[slusagm]

we are just customers here in this community

but you can ask PM to track the order.  Since you don't have a PM My Account yet, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage