New Sim Card, Same account

[AlexFromQc]

Hey guys,

I lost my Sim Card so I just ordered a new one.

How can I affiliate this new sim card to this account without loosing my streak and phone number? 

Thanks

[Meow · Accepted solution]

https://www.publicmobile.ca/en/bc/get-help/articles/sim-swap-fraud

To change your SIM card, please follow the below steps:

1. Log-in into your
2. Go to Plan and Add-Ons > Change SIM Card
3. Enter your new SIM card number
4. Select where you would like your 6-digit security verification code to be sent to. You can choose to have the code sent to your email, or via SMS to your phone number. If you do not have access to your phone or cannot receive SMS, please select the email option.
5. Check your email or phone for your security code, and input the code into the page
6. Click “Verify Code”

Please note: after 5 failed attempts to verify your security code, your account will be locked, and you will need to have your account unlocked and your SIM card manually updated by an agent.

1. Once you have verified your code, click “submit” to complete your SIM card change, and you’re all set!

[ShawnC13]

When your SIM card arrives, log in to your self serve and on the right hand side is the option to change SIM