New SIM activation issue, new number is already in use by someone

[raafidkhan]

I just activated my SIM with a new number, I can call from my phone but when someone call on my number it connects to someone else who said she has this number for long.

[Anonymous]

@raafidkhan 

go sign in to Self-Serve, to review your account, and try to changed your number, and test it, Reboot your phone.

what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.

or Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....

[Triguy]

You could change your phone number.

You can change your phone number up to 4 times every 30 days after you’ve activated. To change or transfer your number after activation, go to your Self Serve Account here and:

• Select the “Plans and Add ons” tab
• Click on “Change Phone Number”
• Then, you can choose to select a new phone number

[Anonymous · Accepted solution]

 @raafidkhan : Since it's a new to you number, just use the Change Number function and change your number to something else.

[LeePublic]

Maybe try contacting a CSA?