New SIM activation did not work

[Mike147]

Hey all,

I have been a PM customer for years but wanted a new account and phone for a simple one for my kids.  I got a new SIM and tried to activate it but it does not work (I tried on my other phone, and it did not work there either).  Also I can't log in to troubleshoot anything because Eversafe wants to send a code to my newly-registered phone number, and I can't get that code because the SIM doesn't work.  

Has anyone encountered this and/or know what else I need to do to fix the SIM?

Thanks!

[slusagm · Accepted solution]

so, you used a different email address to create that new account for your kid?

if true, you have done it the correct way and time to ask PM to check.  

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage