New Credit card

[davidvt17]

Hi, 

I lost my credit card 2 weeks ago and I had to get a new card. I only realized that now my autopay didn't go through because the old credit card info was tied to the account. I am in desperate need of the phone to be working and to have data. I have loaded funds just now. I was wondering if the account automatically takes the funds and pays for me before the payment day or do I need to wait until the payment day to use the phone? I don't want to wait 3 days without data.

Please advise. 

David T. 

[computergeek541]

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@BKNS27 wrote:

@davidvt17 
Once you loaded funds into your account and if it is not your renewal date. The funds will stay as credit in your account to pay off your next payment date.

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This isn't correct. In this case, a payment was missed for the most recent plan renewal. The payment triggers an immedaite plan renewal.

[BKNS27]

@davidvt17 
Once you loaded funds into your account and if it is not your renewal date. The funds will stay as credit in your account to pay off your next payment date.

[JL9]

WHen was your renewal date?

[darlicious]

@davidvt17 

If you added sufficient funds to cover your plan amount and it didn't automatically reactivate then go to the plans or usage page and click on lost/stolen. Suspend your service. Log out/in. Resume your service. Your plan should automatically reactivate. Log out and reboot.

@computergeek541 

Shoulda, coulda, woulda....there are plenty of times the plan does not automatically reactivate. Only adding funds via 611 guarantees reactivation as long as lost/stolen is not engaged.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

[darlicious]

@davidvt17 

Are you just out of data but your calls and texts are working? If so the choices for data are to either do a one time purchase of the $15/1gb data add on. This will remain on your account rolling over every 30 days until completely consumed. It will supplement your plan data when you completely use it up before your 30 day cycle ends.

Otherwise you can renew your current plan early or change to a different plan. Renewing your current plan early can only be done by contacting customer support. If you have a grandfathered plan or a plan with promotional bonuses tied to it then it's your only choice to keep your plan or most bonuses.

To choose a different plan go to the plans page. Choose your new plan. Click change plan now/immediately and click submit. If you have insufficient funds to pay for your new plan you will be redirected to the payment page. Choose "other amount" enter the necessary funds, confirm and submit. Your new plan will automatically reactivate on a new 30 day cycle.

Be advised that there is no pro-rating, refunds or credits for unused portions of your current plan and any rewards will be applied on your next renewal 30 days hence.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

[computergeek541]

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@davidvt17 wrote:

I lost my credit card 2 weeks ago and I had to get a new card. I only realized that now my autopay didn't go through because the old credit card info was tied to the account. I am in desperate need of the phone to be working and to have data. I have loaded funds just now. I was wondering if the account automatically takes the funds and pays for me before the payment day or do I need to wait until the payment day to use the phone? I don't want to wait 3 days without data.

. 

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When a plan payment is missed, the service resumes as soon as sufficient payment is made to the Public Mobile account.  It's automatic.

[softech]

@davidvt17   what is the account status now?  If it is Active, what is the Payment Due Before date in your My Account?

If it is Suspended, you said you loaded the fund, do  you see the fund there showing as Available Fund?  Is that Available Fund enough to cover the plan cost?  If so, do you see the button Reactivate current plan button there?  If there is one, click on it to reactivate your suspended account