cancel
Showing results for 
Search instead for 
Did you mean: 

New Activation, Texts Being Sent Via email instead of phone number

KT-G
Good Citizen / Bon Citoyen

I just activated with Public, and my calls and data are working, but when I send a text to another iPhone user, it sends green (if using data), and comes from my email instead of my phone number. Please help!

2 REPLIES 2

superman26
Good Citizen / Bon Citoyen

Hi @KT-G Sounds like after you activated your Public Mobile, you'll need to activate your iMessage again on your PM phone number. Please go to Settings-Messages-Send & Receive. Highly likely the only one that has a check mark on there is your iCloud email address and there is a good chance your PM number (which might have been ported) has just a circling symbol instead (this is your line from your old provider with your number) To fix this, go back to Messages and Turn Off iMessage, then restart your phone. Once back in, go back to Settings-Messages and turn on iMessage, then go to Send & Recieve and put a check mark on your PM number and on the bottom select your phone number instead of your email on the "Start New Conversations From". Hope this helps. Cheers.


@KT-G wrote:

I just activated with Public, and my calls and data are working, but when I send a text to another iPhone user, it sends green (if using data), and comes from my email instead of my phone number. Please help!


iMessage is a service provided by Apple rather than Public Mobile.  If you wish to be able to send true text messages (which don't require the use of data), plesae check if the SMS option is enabled).

Need Help? Let's chat.