New Account activation and Phone # change

[AN2]

Hi just changed my phone # on a new account and now the original and the new # is not working. Is there a time delay for changed and is there something, I can do now? My niece is on the road and needs her phone!!

[will13am]

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@AN2 wrote:

Hi thanks for your reply, yes I meant port, but you see the old # is not work, the old and the new # is not working!

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Let me try to understand this further.  When you say new number, do you mean the number in the account that is receiving the port doesn't work as well?  Did you activate an account just now and did a number port during activation and that is what you mean by the new number is also not working?  Anyway, if this is the case, then it is a stuck port problem.  You will need the help of the moderator team to resolve it.  The moderator team can be reached via private message using this link.  Refer to the following link for information on contacting the moderator team.  Good luck.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

[AN2]

Hi thanks for your reply, yes I meant port, but you see the old # is not work, the old and the new # is not working!

[will13am]

@AN2, are you referring to a number port when you say change number?  Normally, a port takes approximately 2 hours to complete but can take up to 48 hours.  During that time, the original account should work normally with its original number.  When it finally stops working is when the port is complete. 

[mimmo]

I dont fully understan your issue.  but being an account related problem you need to message teh moderators:

Contact the Moderator_Team by clicking here.

In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread
- if its a porting issue include your sim number, old account name and account number