Never receive my SIM Card

[Karenne]

Hi! I order a SIM card a month ago and I never receive it. I try writting a ticket to get help but everytime I try it says Error 404! I don't know what to do can anyone help?

[Karenne]

Never arrive! I will need to open a ticket again! And there is no store in my area that sell sims card so i don't have a choice i need it deliver to my home

[eyye]

😞Mine still not arrive. How is yours?

[eyye]

My first order is on April 25th, after the ticket that told them not arrive, they re-ordered three times for me but still not arrive till today. Don't know what are they happening?

[Karenne]

Thank you! I am gonna try the slower method because the faster one doesnot work for me!

[esjliv · Accepted solution]

@Karenne  - USE the 2nd method below to submit a ticket and tell CSA about not receiving your SIM card from last month.

The 2 ways to contact the Public Mobile Customer Support Agent (CSA)_Team are below:

1 -  Normally Faster - use this link to: Get Help With Public Mobile Chatbot], OR

2 – Slower - Use this link to: Contact Public Mobile Representatives (CSA) by submitting a PRIVATE MESSAGE to start a ticket to them here: Private Message to Public Mobile Customer Support Agents (CSA)