Network is busy for the last three weeks: became worse

[MasterPro]

Hello,

I am in Davisville Area M4S xxx.

Starting from around three weeks ago, the public mobile connection became worse: network is busy; weak signal, the calls have been disconnected. My partner has the same issues.

When we are out that area, the network is working perfectly.

However at home, we have been experiencing all issues we can have: missing calls, lost calls, disconnections, and etc.

I have tried to forward my calls to my landline when my phone is busy: as my number has become not reachable, so, my calls are never forwarding, weak signals, the network is not available

From my side, I have passed all stages related to my phone settings.

Please help me to fix it that issues.

Thank you

[softech]

@MasterPro   did you try to change your Preferred Network Type to 3G Only ?    

But network issue in a specific location could be a geographic issue.

Do you know if your Mobile Data is working well on LTE?  If so, you might want to move on to a provider with VoLTE, like Koodo or Telus.  Was it what the offer about?    

[MasterPro]

As my tikket was closed by public immediately without any support., I think my networking issues highly likely are related to the fact that we have one old $120 provincial plan: I r5ecall as Tellus / Public had pressed me toi kick out their network.
As I refused all their nasty offers like free three months, $200 as credits, to move out: It was sent within one yeart again and again,

Now we got "networking issues" But we will still here
Salut Public: were are not going to leave you...

[esjliv]

@MasterPro  there was another post today about issues in the Toronto area. Humm, I wonder if upgrades are being done.

Try basic trouble shooting for both your phones, like:

• restarting
• toggling into/out of airplane mode
• removing your SIM cards, then gently re-inserting them. Restart phone.
• perform a reset of the device's network settings.

If these and any other suggestions are not helping, try submitting a ticket to CSA to inquire more about your area and/or accounts.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[softech]

@MasterPro   try to put the Preferred Network type to 3G Only / WCDMA ONLY and see if it works better

Not sure exactly what was the reason, but it could be just that the telecom is upgrading the system for 5G and affected the LTE connection.  if that is the reason, it could be just couple more weeks and it could be better to normal.  So if 3G Only works, leave it on that setting for a week or two before changing it back