Network dropping while roaming

[ChristinaG]

Hello for the past probably 9 months or more maybe the network ( calls, internet) drops when I am using the phone. It comes right back but this happens every 5 -10 minutes. 

So when I am talking to someone or on the internet,  zoom calls etc  it disrupts my activity. 

I am in the USA but this never happened before in the past and my plan include data 60G and minutes unlimited in the USA .

How can this be fixed? 

Thank you

Christina Galianos 

[Handy1]

@ChristinaG  It’s good to shut phone down every now and then for a few mins and reboot the device I’d start with that if you haven’t done so in awhile . Also if you have physical sim it it possible for you to test in another phone and see if the issue persists ? Could help determine if it’s an account issue or device issue 

[softech]

@ChristinaG 

what phone do you have?

PM has 3 roaming partners in US: T-Mobile/AT&T/Verizon.  Try to connect each of them manually and see if any network has a more stable connection.  Also, on each network, if it does not work well, try also 4G (LTE) and 5G