Network connectivity problem

[aminnejat]

I have trouble connecting to the network. I joined Public today, but I cannot join the network. I get 7b1 when making a call 

[CSA_PM]

Hello @ aminnejat,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[aminnejat]

No I see full signal bars and 3G network. It is eSIM. I have tried resetting the phone network settings but didn’t help. Thanks so much for escalating the issue.

[aminnejat]

I have removed the old SIM, also reset the phone network, but issue has not been resolved 

[TheSterlinger]

@aminnejat  please ensure that you removed your previous SIM/eSIM. 

If that doesn't work you could also reset the phone networks.

[softech]

@aminnejat 

do you see only SOS in the network status?

Look like it is a sim provisioning issue.  I have escalated your issue on behalf.  But the helpdesk is now closed, PM CS Agent will reach out early tomorrow morning.  Please monitor your community inbox here for their reply:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

In the meantime, you can try Reset Network settings on your phone.  And if it is an physical sim, test it with another phone