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Network Public Mobile Not Available

slavitch
Great Citizen / Super Citoyen

Suddenly I cannot connect to Public Mobile.

 

Trying to connect to operator:  -   Service Not Available.

 

Everything worked fine before. What gives?

7 REPLIES 7

@slavitch

Have you tried using your SIM in another unlocked phone and/or another active SIM card in your phone to eliminate hardware issues?

 

 

 

 

Edit: Just realised that @will13am has already mentioned this. Sorry for the repetition!

slavitch
Great Citizen / Super Citoyen

Reset,  re-inser SIM,  Airplane mode....   Same behaviour.

srlawren
Retired Oracle / Oracle Retraité

@slavitch wrote:

No still a month to go.  It's been terribly sporadic since the 20th.


@slavitch you said "sporadic"--are you saying it's been intermittent since Jan 20th?  Have you tried some of the "easy" troubleshooting, such as:

- Reboot phone.  Does that help?

- Power off phone.  Remove SIM card.  Wait 60 seconds.  Put SIM card back in.  Power phone back on.  Does that help?

 

 


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

If you can, try setting the phone network to 3G only, not auto or LTE. 3G is generally more stable than LTE.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

slavitch
Great Citizen / Super Citoyen

No still a month to go.  It's been terribly sporadic since the 20th.

bsperanz
Great Citizen / Super Citoyen

are you on autopay? If not then your payment period is over and you may need to pay again

will13am
Oracle
Oracle

@slavitch, what part of the country are you located?  It is possible that there is a local outage.  Login to your account and see if there is anything out of place there, make sure account is in active status.  Try rebooting the phone.  If possible, try using the SIM card in a spare phone. 

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