Network Problems

[GARB1962A]

Is anyone else having network problems?  Both my wife and I (separate & independent accounts) are receiving this message: "No mobile data service Temporarily turned off by your operator"  Just started an hour or so ago.

[GARB1962A]

Exactly this solution was the one!

[hTideGnow · Accepted solution]

hi @GARB1962A 

try reboot phone and click Reset network settings again

if same, reply agent for update

[GARB1962A]

Are the 2 of you getting anywhere to resolving your issues?

[GARB1962A]

Agent said "The team has been working on some network updates", advised turning phone off for 5 minutes while my account was refreshed......nothing changed so far here afterwards.

[GARB1962A]

same here, Edmonton

[Izzy_E]

Edmonton

[hTideGnow]

hi @GARB1962A  and @Izzy_E 

are you in Vancouver?  Vancouver area has been having some mobile problem for 3 weeks.  Not a big outage, and sounds like some on and off issues

[GARB1962A]

I submitted a ticket and waiting for reply to my latest response.

[Izzy_E]

Having the exact same issue, both me and the wife, seperate accounts and both no data off wifi.

[softech]

@GARB1962A 

I checked the Telus outage ( https://www.telus.com/en/bc/outages ) , looks like there is no active mobile issue

did you check if both your accounts are Active or Suspended? 

if they are active, try Reset network settings after a device reboot

But if it is the same, you will need to engage PM support for further investigation.  Please private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there