Need to reset email

[Gilf]

I no longer have access to my email I originally signed up with.

i need to change my plan and access my account so i can put on an international plan while im travelling through the states 

[BKNS27]

@Gilf 

Please note that you can still login to your accounts if it is Active.

Just login to your account and have the 2FA code sent by text to your phone to access your account.

Contact a CS_Agent to assist you in changing the email to your account.

[darlicious]

@Gilf 

While you will need to contact customer support to change your email you should be able to login with the old email address unless you forgot the password ? The 2FA verification code can be sent via SMS text to your phone. Once in your account disable 2FA on your profile page until you've had your email changed by customer support.

If you know your 4 digit account PIN # you can purchase US Roaming add ons and add funds via 611 or by calling 1 855 4PUBLIC and entering your 10 digit phone #. Keep in mind 10 Day US Roaming add ons start immediately after purchase and expire 240 hours after purchase. Here is a diagram of the 611/IVR menu options ...

Here is info on US Roaming add ons that will help you.....

https://productioncommunity.publicmobile.ca/t5/Get-Support/US-Roaming-Add-ons-Decommissioning-of-US-...

And how to contact customer support.....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Get-Support-Contact-Customer-Support/td-p...

[Yummy]

Only agent can update your email.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[Outdoorsman]

@Gilf 

Hi to change/reset account email you need the help of a service rep 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

[walker1]

@Gilf 

You can't change your email address yourself so you'll have to get a Customer Support Agent to do that for you.

Use the Chatbot Simon to get a service ticket started first.

The link for the Chat Bot is at the bottom of this page.