Need to register for SelfServe

[arun1824]

Hello There, I signed up with public mobile at a store in my area. 

For some time, i have been buying the vouchers and topping it. 

But recently I wanted to make a change to my account, 

problem is, I cannot create a self serve account because when i type in my phone #, 

it says my email is already registered. I know 100% i did not provide any email to the agent who helped me, i went back to the store to ask him whats the email he registered with.

He said "he dont know"

I need to setup self for my public mobile. Pleaseee help!

[will13am]

@arun1824 , if the store was able to make a self serve account for you, you would have received a welcome email.  Search your inbox for a welcome email.  

[gblackma]

@arun1824 here's an article to guide you throught the process https://www.publicmobile.ca/en/on/get-help/articles/create-a-self-serve-account . Welcome to the community.  Stay safe. 

[RossN]

@arun1824  click on the? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator they can help you with your issue check the envelope top right corner for a reply response time is 2 to 48 hours

[NDesai]

@arun1824 Go here to create an account using your phone number: https://selfserve.publicmobile.ca/self-registration/

If you are unable to, looks like the store rep did not use proper activation portal. You must contact the mod team in this case to have the Email address changed.