Need to activate new sim card before activation of account

[Bjoern85]

We lost the phone with brand new Public sim card before we were able to activate the online qccount. How can I migrate a new purchased sim card unto the plan without being able to activate the online account? 

[Anonymous]

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@Bjoern85 wrote:

Many thx. That what I did. I already have a new sim card. Just need to swap my lost sim card with the new one in order to keep my plan.

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@Bjoern85 

your welcome

click New SIM Swap.

[Bjoern85]

Many thx. That what I did. I already have a new sim card. Just need to swap my lost sim card with the new one in order to keep my plan.

[Bjoern85]

Many thanx, y'all! I just successfully a ticket asking for help!!!

[Anonymous · Accepted solution]

@Bjoern85 

i suggest you get a New SIM card is better for you and fast way

from any Retail store or any gas station near youand you buy it right away,

Where To Buy A SIM card,

You can purchase a Public Mobile SIM card at a variety of retail locations. Click Here link 

to open our store locator and find the closest retailer to you.

or 

Too easy buy it online or in store visit Here link, or Pickup 1-2 Hours.

Lost or Stolen Phone (publicmobile.ca)

New SIM Swap

or you need to Contact Customer Support Agent by CS_Agent ,and Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

Spoiler

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
• your account number, 
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[Anonymous]

 @Bjoern85 : You'll need to contact the CSA's. Click on the cartoon quote lower right and muddle your way through the chatbot to get to Submit ticket.