Need support, data count doesn't match

[Carolin]

It's reducing too much data, need customer support.

[hTideGnow]

hi @Carolin 

where you see showing 16 , and where you see showing 9? 

if you are checking on your phone usage, remember PM has a 30 days cycle and the cycle start date change all the time.  You need to make sure the cycle start date on the phone matches your current cycle start date

[Carolin]

Hi, I'm on the 20gb plan and it shows I have over 16 used but when I check it it's only been about 9. Shows the same on app or website. Will open ticket thanks.

[hTideGnow]

hi @Carolin 

what plan you have? how much data you have on your plan and how much you see?

it could be just a browser cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage