Need help

[Jennrice]

I just renewed my plan, and my account still isn't working

[hTideGnow]

hi  

we are just customers here.  Please remove the email addresses.  Go to your post, click the down arrow on top right and choose Edit Report and you can update your post and remove the email addresses

I have already advised how to get a hold of the customer service.  With Public Mobile, support is all online and via ticket.    You can submit ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Jennrice]

No no I can log into both accounts. Just [email protected] is not set up. And that is the ine I accidently added the funds to instead of [email protected].  is there anyway to get ahold of customer service 

[hTideGnow]

hi @Jennrice 

PM does not transfer funds between account

But if you cannot login to your account you want to load funds, you will have to ask PM agent to help with the login.   However it takes time.  So, a quick way to get the service back is by voucher.  You can pay without logging into My Account or PM app

 Buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher by calling *611 on your phone or call 1-855-4PUBLIC from another phone

This is the full list of retails that you can buy vouchers.  Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

As to the account login issue, you have to ask PM agent to assist.   You can submit ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Jennrice]

That account isn't set up. I need the funds transfered to me real account

[Jennrice]

It already took the money out of my account and that email is not activated. My real account and email doesn't show tha payment 

[hTideGnow]

hi @Jennrice oh, that l was the reason 

non worries, the wrong account will see a credit and it will be used for next renewal 

just add it back to the correct account and all would be good 

[Jennrice]

I added funds to the wrong email

[hTideGnow]

hi @Jennrice are you sure the account was renewed?  is the My Account showing account status active? 

and why account needs manual renewal? if you travelled, make sure the travel eSIM is disabled 

[slusagm]

Reboot phone and Reset Network Settings 

Or ask PM to help 

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

     https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage