12-31-2023 02:19 PM
Because my credit card was expired, my payment was not processed. Last night when I updated my credit card and paid the bill, I found it charged me twice. Can Any customer service help me? Thank you
12-31-2023 02:44 PM
Happy new year too you too @Ping520
12-31-2023 02:43 PM
I see and thank you! Happy new year
12-31-2023 02:36 PM
@Ping520 They usually reply with in the hour sometimes longer hopefully today being new years they don’t close early typical hours are 9am-10pm EST but
After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
12-31-2023 02:33 PM
I sent a private message through the link. But didn’t get feedback.
12-31-2023 02:21 PM
@Ping520 First ensure one charge is not pending , if both charges are posted please submit ticket with support
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437