Need costumer service

[Cheryle18]

Would like to talk to someone because I’m having trouble putting minutes on my phone 

[popping]

@Cheryle18 

PM does not have call center.  You cannot talk to someone over the phone.  But you are in good hands on PM community forum. You can follow previous 2 posts to create a support ticket to get help from a CS Agent(CSA) who is PM employee.

OR

You can clarify what you mean by "putting minutes".

1.  You have the $15 plan and used all your 100 outgoing minutes and had problem buying minutes add-on.

2.  You Have unlimited minutes plan and you need help to configure your phone to call out and receiving calls.

3.  Provide more info if my 2 guesses are wrong..

[Handy1]

@Cheryle18  

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[softech]

@Cheryle18 trouble buying minute add-on ? can you explain further and maybe we can help

But if you stlll need PM support, here you are. 

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there