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Need account number for my wife’s forgotten info

Young100
Good Citizen / Bon Citoyen

My wife doesn’t know what email she used for account.   We tried everything.   Can i d get it with providing phone number

9 REPLIES 9

Young100
Good Citizen / Bon Citoyen

Are they fast to reply?

Young100
Good Citizen / Bon Citoyen

I hope so.  Lol

 

HI @Young100 

did you check all email address you got?  and check the spam box? 

if nothing found, then please submit a ticket with CS agent:

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

 

Then I guess you need support to help you. Then you'll slap your forehead and say oh that one!
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Young100
Good Citizen / Bon Citoyen

Yes I’ve looked everywhere.   All we know is her phone number!   No email is coming to mind.   So it’s useless with doing forgot email and getting a code.  We’ve been in the endless loop for a week

The forgot email link wants your phone number. Then it will send an email to the registered email address.
Unless you're meaning you looked into every email account you know of.

pmbc
Deputy Mayor / Adjoint au Maire

@Young100  Contact CS agent here, 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Provide them with phone number and they'll ask you some authentication questions.  They should then tell you what email address you used.

Young100
Good Citizen / Bon Citoyen

Tried every email I can think of…. Nothing

dust2dust
Mayor / Maire

Yes, the forgot email link lower down. Then check any and all email inboxes for the email.

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