Need a puk for destroyed Samsung that took a ride on the roof of a car

[whypublic]

Have moved the sim to a used pixel but the pin number I used before doesn't unlock the phone. How can I get in or override?

[computergeek541]

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@samsunga31 wrote:

For a Samsung phone asking for a PUK on Public Mobile, you need either the SIM PUK from Public Mobile (via SIMon chatbot/ticket) or the phone's master unlock code from Samsung support (1-800-726-7864), depending on the exact message; check your original SIM packaging for the SIM PUK first, then contact PM support if it's a SIM issue, or Samsung if it's a "SIM network PIN blocked" error.

If the chatbot doesn't work, here's the direct link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will reply here.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

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This isn't an issue to for someone to contact Samsung about.  The customer is using a Pixel device. If we assume that the Pixel device is carrier locked (which it shouldn't be), Samsung wouldn't be able to assist.

[computergeek541]

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@whypublic wrote:

Have moved the sim to a used pixel but the pin number I used before doesn't unlock the phone. How can I get in or override?

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If you're still being prompted for the SIM card's PIN, the default PIN for all Public Mobile SIM cards is  1234.

[Handy1]

@whypublic  if it’s a sim PUK unlock code support can help if it’s phone pin lock you will have to contact the carrier the phone came from or the manufacturer of the phone your now using 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[BKNS27]

@whypublic 

Check to see if the used phone is Locked by a carrier or Blacklist as Lost/Stolen device.

https://imeicheck.com/imei-check 

If it is a PUK for the SIM then contact a CS_Agent by clicking on the Chat icon then type in “Submit a Ticket” then Contact for an agent to help.

[samsunga31]

For a Samsung phone asking for a PUK on Public Mobile, you need either the SIM PUK from Public Mobile (via SIMon chatbot/ticket) or the phone's master unlock code from Samsung support (1-800-726-7864), depending on the exact message; check your original SIM packaging for the SIM PUK first, then contact PM support if it's a SIM issue, or Samsung if it's a "SIM network PIN blocked" error.

If the chatbot doesn't work, here's the direct link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will reply here.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage