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Need PUK code

Gusstopher
Great Neighbour / Super Voisin

I am looking for my PUK code as I have accidentally locked my SIM card. If anyone can help that would be great

4 REPLIES 4

slusagm
Mayor / Maire

If you are sure it is the sim card PUK and not de device unlock code, ask PM 

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

CS_Agent will reply to your community inbox, check here:

 

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

 

 

hTideGnow
Mayor / Maire

hi @Gusstopher support agent can provide you the unlock code

please submit a ticket with CS Agent   by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Chalupa_Batman
Mayor / Maire

@Gusstopher wrote:

I am looking for my PUK code as I have accidentally locked my SIM card. If anyone can help that would be great


If you're able to log into your account, I'd suggest a trackable ticket.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

hairbag1
Mayor / Maire

@Gusstopher 

only Customer Support can help you with that. Use this link to start that process....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Need Help? Let's chat.