08-03-2025
12:18 PM
- last edited on
08-03-2025
08:44 PM
by
computergeek541
I am looking for my PUK code as I have accidentally locked my SIM card. If anyone can help that would be great
08-03-2025 12:26 PM
If you are sure it is the sim card PUK and not de device unlock code, ask PM
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenote
08-03-2025 12:25 PM
hi @Gusstopher support agent can provide you the unlock code
please submit a ticket with CS Agent by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Support will reply via Community inbox here within 2 to 4 hours:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
08-03-2025 12:23 PM
@Gusstopher wrote:I am looking for my PUK code as I have accidentally locked my SIM card. If anyone can help that would be great
If you're able to log into your account, I'd suggest a trackable ticket.
Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
08-03-2025 12:20 PM - edited 08-03-2025 12:21 PM
only Customer Support can help you with that. Use this link to start that process....
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437