@kwdwallace wrote:I attempted to port my speakout wireless number to Public Mobile, purchased a sim, followed the instructions to port, put the new PM sim in the phone and received the messaage: SIM network PIN blocked. Enter SIM network PUK. Moderator called and said I would need to call Speakout Wireless for a PUK code. I did that but they have closed the account and I can no longer port that number to PM. I purchased a new PM sim today and need to know how to activate it and get a new phone number as I already created a PM account when I activated the prior SIM that is giving the PUK error message. I don't want the same problem to occur. Do I simply change the sim in my PM account then put the SIM in my phone? I have also submitted a support ticket but wasn't able to fully explain the issue Thanks!
@kwdwallace First off you do not need to use a new Public Mobile sim. You just need to access you account via selfserve and select the change phone number option and select a new number.
As for the network PUK code that means that your device is locked to Rogers and needs to be unlocked. You need to call the previous provider and ask them to unlock your device. You need to supply them with the devices IMEI number. If your device is a Samsung you can try getting it unlocked by starting a chat session from their website.
Once you get the phone unlocked then your PM sim card should work.
