Need PUK Code for Locked SIM

[nexcust]

Hi I accidentally typed my the wrong code too many times and I don’t know what to do can you please help me get a PUK code 

[CSA_PM]

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

[nexcust]

Ok thank you so what do I do now

[slusagm]

@nexcust just ask PM for the unlock code , you will need to message them here:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

     https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Chalupa_Batman]

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@nexcust wrote:

I don’t know what you mean please. I have SIM and it’s not physical 

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So what you have is an eSIM? Well that's super easy to fix. Just go to the Public Mobile app on the phone, purchase a new one (it will be free) and that will solve your problem right there. If it tries to send you the 2FA code to your phone, just click on Didn't get the code and send it to your email. If the email option isn't there, just reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@nexcust 

Since you don't have a physical sim, you can resolve the issue yourself quicker if you follow the steps above about buying a new eSIM

Or you can wait to get her PUK code from CS agent by private message CS Agent at: 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there      

But I have escalated your ticket on your behalf.  PM support will reach out to you via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

[nexcust]

I don’t know what you mean please. I have SIM and it’s not physical 

[softech]

@nexcust 

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM  Card, SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"

• If you have an eSIM: a quick way is to buy a new eSIM using the app.  Login PM app on the phone.
  (If you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either "Send email" or "Send Voice Message")
  Once logged in, Click Account from the bottom, then click Purchase SIM Card and select eSIM and follow the prompt to complete and purchase and install eSIM on your device
• If you have a phyical SIM card:  open message support here:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/xYpc_I 
  **Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there.