@rasiah wrote:
My phone sim is not working properly, I need to change the sim, but I really want to keep this number. I forgot the password for my account and I don't know how I am supposed to get it. I don't even remember the security question because it has been a very long time. I went and asked to change for a new sim, but they weren't able to help me. I don't know what else I can do. I went and asked at a few stores and they all needed the account number. I don't know where to find that either. If anyone can help me please let me know as soon as possible. Thank you!
@rasiah why do you think it is the sim card that is not working properly? Changing sim card does not affect your phone number. To change your password, you would need the email address which is your username. As for the security question, Public Mobile gives you your security question.. all you have to do is give the answer. It is something personal, so you should know the answer. They will have to confirm your email address. Stores cannot help you with this, as they do not have access to your account.
As already suggested above, if you are still having problems, get in touch with a moderator using the links above.
