NO SERVICE

[RickyJ]

Very frustrated with your service !!! Our bill is paid !! My wife has  NO service on her phone ! If you don’t get back to us we are finding another provider .This was reported last night and still haven’t heard from you . Where is your customer service ????

[computergeek541]

---

@BKNS27 wrote:

Did she reply to the text from the previous carrier that she is porting over to PM with the old SIM in her phone? There is a 90 minute window for her to reply or porting is cancelled. Her old SIM should still work while porting is completed.

---

Having no service isn't a number porting issue.

[BKNS27]

@RickyJ 

Did she reply to the text from the previous carrier that she is porting over to PM with the old SIM in her phone? There is a 90 minute window for her to reply or porting is cancelled. Her old SIM should still work while porting is completed.

If she missed the reply then contact a CS_Agent to have PM contact the previous carrier to resend the text.

If she did all that then check for outages in your area:

https://www.telus.com/en/bc/outages 

[Sarka_tftib]

Just adding to the previous answer about customer support- its ticket based but the working hours still apply Mon-Sun 9am to 10pm est. It might be that they haven't gotten to your ticket yet

[Socrates8567]

Public Mobile's customer support is exclusively online; there is no call centre or general customer service phone number to speak with a representative directly. This is the only way to reach a Customer Support Agent (CSA) for account-specific problems like billing or service issues.

Since you're unable to use the preferred chatbot, here is how to reach customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will reply here.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[slusagm]

What have you tried to make it work?

Did you remove the old sim card and test the PM sim? Is PM sim enabled and set as Primary? Did you try Reboot phone and Reset Network Settings?