NO CELL SIGNAL IN RED ROCK, ONTARIO SINCE WED.MAY6/26

[Sunshine13]

I have had NO CELL SIGNAL IN RED ROCK, ONTARIO SINCE WED., MAY 6/26. CAN'T MAKE OR RECEIVE CALLS. CALLS COMING IN AUTOMATICALLY GO TO VOICE MAIL-CAN'T OPEN V/M , IF I TRY TO PICK UP CALL, IT IS DROPPED. I'VE TRIED MULTIPLE TIMES TO CONTACT UBLIC MOBILE WITHOUT SUCCESS, CREATED SEVERAL TICKET NUMBERS & NO RESPONSE! I'M NOT IMPRESSED WITH PUBLIC MOBILE AT THIS POINT, READY TO CHANGE PROVIDERS. PUBLIC MOBILE/TELUS NEEDS TO DO BETTER THAN JUST TAKE OUR MONEY!!! HAD NO PROBLEMS FOR A FULL YEAR WITH PUBLIC MOBILE-NOW THIS, WHAT IS GOING ON???

[BKNS27]

@Sunshine13 

Just wondering what is the make and model of your phone?

3G will shutdown and you will need VoLTE to make and receive calls.

Here is more information on VoLTE:

https://www.publicmobile.ca/en/get-help/articles/volte 

So enter the IMEI of your phone to see if it is VoLTE compatible.

If not then your phone is too old and you need to look for a new phone.

[hTideGnow]

hi @Sunshine13 

three is no active outage according to Telus site:

https://www.telus.com/en/bc/outages

did you check if your account is active. ? 

and try Reboot phone and click Reset network settings

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage