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NETWORK STOP WORKING

cc-man
Great Neighbour / Super Voisin

Has anyone network stop working this morning. I restarted my phone about 4 times and I am still getting the same message. No Register network. I will like to know, if anyone has expreiensed this today?

7 REPLIES 7

Regarding_Rosa
Great Neighbour / Super Voisin

I'm in Toronto and in the last couple months I've had my service randomly drop on calls. On a recent drop I had to turn my phone off and on to regain service. It's not consistent enough to be an issue, but I do find it happens sometimes with public. 

cc-man
Great Neighbour / Super Voisin

I also just check Telus sit not OUTAGE in my area. Thank you for the help. 

yes @cc-man , it is a good indicator to try Bell.  Bell and PM uses same network 

if still have problem with PM, report to PM support agent

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

cc-man
Great Neighbour / Super Voisin

Ok thank you. I am in Ontario. I will try on my Husband phone as he is with BELL

 

cc-man
Great Neighbour / Super Voisin

Thank you for your response. I have tried removing and inserting again. 

I don't have another SIM to try. This is very frustrating, I have been with public mobile for over 15 years now. Never had this problem. I had to reset my login password. When i got in my account is completed gone. WTF

hTideGnow
Mayor / Maire

hi @cc-man 

yes, at least some part in Quebec , mainly Montreal, has Network outage 

https://www.telus.com/en/qc/outages

where you are? or check the outage nap yourself 

Also, try your sim on another phone and check if your account is active 

Yummy
Mayor / Maire

Works fine for me in GTA.
Did you try pulling out SIM and reinserting it?
Can you try different SIM to confirm issue with phone, sim or network?

Need Help? Let's chat.