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NETWORK STOP WORKING

cc-man
Great Neighbour / Super Voisin

Has anyone network stop working this morning. I restarted my phone about 4 times and I am still getting the same message. No Register network. I will like to know, if anyone has expreiensed this today?

7 REPLIES 7

Regarding_Rosa
Great Neighbour / Super Voisin

I'm in Toronto and in the last couple months I've had my service randomly drop on calls. On a recent drop I had to turn my phone off and on to regain service. It's not consistent enough to be an issue, but I do find it happens sometimes with public. 

cc-man
Great Neighbour / Super Voisin

I also just check Telus sit not OUTAGE in my area. Thank you for the help. 

yes @cc-man , it is a good indicator to try Bell.  Bell and PM uses same network 

if still have problem with PM, report to PM support agent

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

cc-man
Great Neighbour / Super Voisin

Ok thank you. I am in Ontario. I will try on my Husband phone as he is with BELL

 

cc-man
Great Neighbour / Super Voisin

Thank you for your response. I have tried removing and inserting again. 

I don't have another SIM to try. This is very frustrating, I have been with public mobile for over 15 years now. Never had this problem. I had to reset my login password. When i got in my account is completed gone. WTF

hTideGnow
Mayor / Maire

hi @cc-man 

yes, at least some part in Quebec , mainly Montreal, has Network outage 

https://www.telus.com/en/qc/outages

where you are? or check the outage nap yourself 

Also, try your sim on another phone and check if your account is active 

Yummy
Mayor / Maire

Works fine for me in GTA.
Did you try pulling out SIM and reinserting it?
Can you try different SIM to confirm issue with phone, sim or network?