NEED HELP ASAP

[michaelkna]

My phone subscription shows that it's been paid and is active but it's saying otherwise when I make calls and won't let me use data. 

I work from my phone so I need this resolved ASAP

[michaelkna]

I think it's just a mechanism for failed payments. This is absolutely crazy that I'm unable to use my phone nor get into contact with someone directly. I understand not having a phone based customer service rep but at least an online chat support. I literally can't make any of the calls that I need to for work this morning.

[Dunkman]

@michaelkna 

Interesting.... what does your phone settings show as your number?  Check eSIM manager in your phone. 

You may need to submit a ticket for Customer service help as described in first post.  Using the chatbot or the following link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[michaelkna]

It's an ESim. What's also interesting is that when I dial *611 it shows 
Number changed by SIM
16477888261

[Dunkman]

@michaelkna 

Do you have another phone that you can try your PM SIM card in?  Again, that would provide helpful advice. Determine whether hardware issue versus PM service problem. 

[michaelkna]

texting, calls and internet don't work. Tried reset but nothing

[Dunkman]

@michaelkna 

What about texting?  

I might also suggest network reset os phone.  Note: this will erase any saved Wifi passwords.  

You can try your SIM card in another working phone.  This will help determine whether phone issue versus PM service problem. 

[Handy1]

@michaelkna  Try rebooting the phone see if that helps . Also try putting a 1 in front of the contact . If still no luck please 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437