My wife’s account disappeared

[dmacdougall]

My wife’s account is gone. Paid up to date on auto pay. No talk, no text. No data. No ISP Info. It’s just gone? I need a CS rep

[computergeek541]

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@Outdoorsman wrote:

@dmacdougall hi I do appreciate the solution but you can give it to @dabr  if you like since it was his advice 😀

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I have changed the solution.

[Outdoorsman]

@dmacdougall hi I do appreciate the solution but you can give it to @dabr  if you like since it was his advice 😀

[Outdoorsman]

@dmacdougall  ok I would follow @dabr 's advice  

[dmacdougall]

Thanks I’ll message the CSrep

[dmacdougall]

It gives me a contact admin message 

[dabr · Accepted solution]

@dmacdougall    What?  How odd and there's all sorts of different issues happening around here it would seem.

Have you (she) tried clearing cache/cookies and using incognito mode to log into the account? 

Customer support can be reached by submitting a ticket via chatbot here:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or send a private message to CS_Agent here:   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Outdoorsman]

@

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@dmacdougall wrote:

My wife’s account is gone. Paid up to date on auto pay. No talk, no text. No data. No ISP Info. It’s just gone? I need a CS rep

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@dmacdougall hi is she still there? lol just kidding, so if you type in her email and password what message do you get?