My unlocked phone says SIM not supported

[thelawfox]

I bought a SIM from PM about a week ago and on activating it and putting it in my phone (Android) I get a message saying SIM not supported. 

I thought it was a lock issue but now that I got it unlocked it still doesn't work. When I put another SIM in my phone it works fine. Also the PM SIM I bought doesn't work in other unlocked phones so is the SIM just dead? Should I buy a new one or is there something I'm missing?

Help appreciated, thanks!

[thelawfox]

@srlawren ah gotcha 😕 too bad! But thank you and all other responders for help! 

[srlawren]

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@thelawfox wrote:

@srlawren Ya the phone is from France, and from that site linked to it seems 2G isn't supported with PM.

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@thelawfox this is correct.  Unless the phone happens to support 850MHz and 1900MHz 3G frequencies (also called B5 and B2), it will not work with Public Mobile unfortunately.

[thelawfox]

@srlawren Ya the phone is from France, and from that site linked to it seems 2G isn't supported with PM.

[thelawfox]

Hi, I completed the verification process. 

[srlawren · Accepted solution]

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@mh1983 wrote:

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OP, did you try https://willmyphonework.net/ ? Could be unlocked but work w/ the supported bands.

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@mh1983  I was thinking the same thing.  @thelawfox by chance, is the other provider SIM (the one that works) from Rogers or Fido or Chatr?  Is the phone from overseas?  If so, it's quite likely it was only working on Rogers' 2G GSM network; as Rogers is the only provider in Canada operating a 2G GSM network (for now, it's going away sometime next year), if this is your case, you can only get service from the Rogers family of brands that I previously mentioned.

[stonechucker]

@mh1983, ah yes, my vision caused me to misread again.

Thanks for correcting me.

[mh1983]

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@stonechucker wrote:

@thelawfox, Public Mobile doesn't sell phones, where did you buy it?  If the device is locked, another SIM could well work in it.  Which company was the SIM for?

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I don't think @thelawfox mentioned anything about buying a phone from PM. 

OP, did you try https://willmyphonework.net/ ? Could be unlocked but work w/ the supported bands.

[stonechucker]

@thelawfox, Public Mobile doesn't sell phones, where did you buy it?  If the device is locked, another SIM could well work in it.  Which company was the SIM for?

[will13am]

This is a strange one.  Since the moderator team is on this one, get them to confirm the account is in good standing and that will eliminate that as a problem.  SIM cards are robust and don't fail so easily.  The fact that a not supported message was generated says the SIM was readable. 

[hairbag1]

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@thelawfox wrote:

I bought a SIM from PM about a week ago and on activating it and putting it in my phone (Android) I get a message saying SIM not supported. 

I thought it was a lock issue but now that I got it unlocked it still doesn't work. When I put another SIM in my phone it works fine. Also the PM SIM I bought doesn't work in other unlocked phones so is the SIM just dead? Should I buy a new one or is there something I'm missing?

Help appreciated, thanks!

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Sounds like you have a bad sim. Go back to retailer and exchange for a new one. Good luck.