09-15-2016 08:58 PM - edited 01-04-2022 03:30 PM
I know you guys recently removed the location restriction plans for texting and only have one global texting plan now. Since this happened while I was in a 3 month cycle, is it possible to give me the global text feature as well? Thanks
09-16-2016 01:20 PM
Hey @kkum
If your plan renewed prior to 45 days, please send me your phone number and I'll be able to update your plan to include text messaging (only applicable on a 90 day plan unless the 30 day plan was renewed in the last few days)
If it was purchased more than 45 days ago, I'll gladly schedule the change for your next renewal and make sure that you get more bang for you buck!
Cheers,
Mary
09-16-2016 01:16 PM
@kkum if you do want to switch onto one of the newer plans, try sending @Shazia_K and @Mary_M a private message--they might be able to move you over without having to wait for your next renewal date.
09-16-2016 08:30 AM
yea what @NDesai said, you need to enroll in the new plan to get the new services.
Note: You will loose anything you currently have (if anything better) though; you cannot get them back if they are not offered again.
09-15-2016 09:10 PM - edited 09-15-2016 09:12 PM
Those who are on old plans will remain on those services. If you want global text, you will have to change your plan to new one.
You can change your plan to auto change during renewal or change it now (will not get any credit for unused days).
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.