09-14-2022 12:57 PM
09-14-2022 02:48 PM - edited 09-14-2022 02:49 PM
@Anp If you're still stuck, then submit a ticket via chatbot and ask for assistance from customer support here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Or send a private message to CS_Agent, if unable to submit a ticket, here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
09-14-2022 02:07 PM
Public mobile website, while attempting to activate the service
09-14-2022 02:05 PM
Yes
09-14-2022 02:05 PM
It is a new SIM
09-14-2022 02:04 PM
The payment was completed and was taken from my account, but it was stuck at that point.
We have not received any emails regarding the account. Can not log into the account. Tried passwords reset but never received an email to reset
09-14-2022 01:13 PM
@Anp wrote:Its is we just recieve6it in the mail.
Unfortuantely, that doensn't rule out that the SIM card number may have already been used (sometimes by mistake). Is the error message that you're seeing on the Public Mobile website while activating or is it a message that you're seeing on your phone screen?
09-14-2022 01:12 PM
@Anp did you receive this message while trying to activate an account?
09-14-2022 01:08 PM
Its is we just recieve6it in the mail.
Adrian
09-14-2022 01:03 PM
It has to be a new SIM. They cannot be re-used.
09-14-2022 12:59 PM
@Anp , was the activation completed successfully? Check that the online account is active and a charge was made to the payment card used in the activation.