My rewards did not apply correctly to the account

[ssn934]

Hello,

Can anyone in the billing can help me with the overcharge in April 11, 2019?

In April 11, I was charged $40, instead of usual $36 per month...  When I checked the Transaction history, there was "System issue" on the April 8, caused the rewards did not applied.

Thank you,
SN 

[geopublic]

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@ssn934 wrote:

Hello,

Can anyone in the billing can help me with the overcharge in April 11, 2019?

In April 11, I was charged $40, instead of usual $36 per month...  When I checked the Transaction history, there was "System issue" on the April 8, caused the rewards did not applied.

Thank you,
SN 

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@ssn934  Maybe the rewards were applied the following month? If you post a screenshot of your payment history minus any personal info of course, then we can help you determine what happened.

[ssn934]

thank you, dabr

[dabr]

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@ssn934 wrote:

Hello,

Can anyone in the billing can help me with the overcharge in April 11, 2019?

In April 11, I was charged $40, instead of usual $36 per month...  When I checked the Transaction history, there was "System issue" on the April 8, caused the rewards did not applied.

Thank you,
SN 

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