My plan did not change or renew

[bveenvliet]

About a week ago I set my account to change to one of the new rate plans and to take effect on my renewal date (which was yesterday).  My plan expired today and it did not renew at the new rate.  I can't make or receive calls now and I don't know what to do next.

[bveenvliet]

@Mary_M took care of this for me.  Maybe there's a bug with AutoPay and changing your plan.

Thanks

[bveenvliet]

PM sent

[Mary_M · Accepted solution]

Hey @bveenvliet

I have received your private message. Can you also send me your phone number ?

Thank you.

'Mary

[JaK]

Hi @bveenvliet;

Sorry to hear your renewal didn't go well. Hold tight, a moderator can probably fix you up pretty quickly. Believe @Mary_M is in today.