My phone

[rakeshdaksh2018]

My phone is not working 

[Sdelo]

What specifically about your phone doesn't work?

[keepasa]

Is this from a new activation or it was working before and then stopped?  does it power on? Do you have signal bars on top corner?  Tried Sim card on another phone?  Need more information cause it could be anything at this point

[Yummy]

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@rakeshdaksh2018 wrote:

My phone is not working 

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Do you mean your hardware phone is not working or your mobile service is not working.

Need way more info to troubleshoot...

[esjliv]

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@rakeshdaksh2018 wrote:

My phone is not working 

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@rakeshdaksh2018 

Did you just activate with Public Mobile?

Try one or more of the below:

*turn off your phone, leave off for a couple minutes, the reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

EDIT: Can you try your SIM into another compatible phone, to see if you have services?

[Anonymous]

@rakeshdaksh2018 

can you try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone 

This is quick and simple,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute

4. put it back and power on,

5. toggling airplane mode off/on,  

and do again Rebooting your phone,

and if still not fix it you Have To Submit a Ticket To Contact Customer Support Agent by CS_Agent ,

Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

Spoiler

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
• your account number, 
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

Good Luck...

[Triguy]

Can you provide more information ?

Are you able to make calls, send texts, or use data ?  Log into your account to check your status.  Try rebooting your phone.  If you have a second phone then try swapping the sim to see if it works.

[hairbag1]

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@rakeshdaksh2018 wrote:

My phone is not working 

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OK...was it ever working on your Public Mobile account or is this a new account ?

edit...more information required to help you.