My phone service was suspended on autopay. Credit card is good. Why no service.

[Johnb12]

My phone does not work bu I am on autopay and the credit card is working.

I changed credit card to make a payment and it is not accepting as it says there are sufficient funds so no deduction from card.

Please straighten this problem out.

thank you

[dabr]

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@Johnb12 wrote:

My phone does not work bu I am on autopay and the credit card is working.

I changed credit card to make a payment and it is not accepting as it says there are sufficient funds so no deduction from card.

Please straighten this problem out.

thank you

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You can try restarting your phone, sometimes that will reset your sim and account. 

You can also call *611 to make payments if you have a working credit card registered and or make plan changes or to know what your balance is.

[Jackhyf63]

@Johnb12 , if the system does not let you make a payment to renew your account, you will have to send a message to the moderators (be sure to include your account details such as account number, phone number and pin and a brief description of the issue):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[ChuckYeah]

[ChuckYeah]

On a previous post like this one, @RossN said "... try the lost/stolen trick  reboot phone wait 5 minutes than click found phone sometimes that wakes things up." It was marked as the solution in that case.