My phone says active but won't call or text

[Simba2]

Hey so I added funds to my account and my account says active but won't let me place calls or text when I have a plan for unlimited text and talk it won't even let me call voice mail please it's very important I get my phone working I have tried turning it on and off and taking the Sim card out with no luck any other suggestions

[Simba2]

I did the 1$ trick and it seems to be all working now 

[Anonymous · Accepted solution]

---

@Simba2 wrote:

I think it stopped working last night I put funds on it today but the plan says active so I thought it would work now 

---

I guess you don't have a credit card attached to the account.

Do you have a credit card? You can purchase a $5 voucher online from recharge.com and try to put that in to do a nominal pay in.

Or go to a store and buy one.

Or attach your credit card to here and try the $1.

[krazykiwi]

---

@Simba2 wrote:

I think it stopped working last night I put funds on it today but the plan says active so I thought it would work now 

---

Under active in your self serve account does it show the right plan? Did you try @Anonymous trick of adding a $1?

EDIT: How long ago did you add the funds?

[Simba2]

I think it stopped working last night I put funds on it today but the plan says active so I thought it would work now 

[krazykiwi]

---

@Simba2 wrote:

The self serve says my plan is active so not sure how to check if it's suspended

---

Sorry, what I meant was did it get suspended before you added the funds? Did your phone stop working?

[Simba2]

The self serve says my plan is active so not sure how to check if it's suspended

[Anonymous]

---

@Simba2 wrote:

I have tried the lost stolen thing and still no luck not to sure what the issue is

---

Ok. The other trick that has been known to fix things is to manually pay in $1 (or something nominal). Then restart phone.

[krazykiwi]

---

@Simba2 wrote:

I have tried the lost stolen thing and still no luck not to sure what the issue is

---

Did your account get suspended due to lack of funds?

[Simba2]

I have tried the lost stolen thing and still no luck not to sure what the issue is

[Carld123]

@Simba2

Try the lost/ stolen trick....mark it as lost/stolen for 5-10 minutes then click found...

[Anonymous]

---

@Simba2 wrote:

Hey so I added funds to my account and my account says active but won't let me place calls or text when I have a plan for unlimited text and talk it won't even let me call voice mail please it's very important I get my phone working I have tried turning it on and off and taking the Sim card out with no luck any other suggestions

---

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.