My phone isnt working

[Christina2286]

It says I need to add a plan. When im all paid up and in good standing....

[CSA_PM]

Hello @Christina2286,

An agent has already replied to your ticket and is currently waiting for your response. Please check your inbox and reply to their message so they can continue assisting you.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Christina2286]

I know. Just super frustrated. I have alot going on rn. 😥

[hTideGnow]

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@Christina2286 wrote:

Its when I call. It i get a message that I dont have a plan. I literally dont have the time for this today. 

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hi @Christina2286 

we are just customers here trying to help

you don't have time, but you still need to check if you want the phone service

can you login My Account to see if account is active? 

[Christina2286]

Its when I call. It i get a message that I dont have a plan. I literally dont have the time for this today. 

[hTideGnow]

hi @Christina2286 

so, no service at all? if you have service but just got that message when you login, it is only a login issue.  You will need to ask PM agent to help and they can sort it out.  

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage