Community

Fitzy999 · ‎11-28-2023

My payment option always worked and now.i can't pay my bill wtf is wrong with ur system ?

computergeek541 · ‎11-29-2023

@Gwanzi wrote:
i think the most possibility is from your Neo part, perhaps, neo recognize your operation is not a paying action or think it as a money transfer

This is a credit card. There's no such thing as thing as a money transfer/cash advance to Public Mobile as such attempts to payment aren't done from the within the Neo Financial account. it's done from the Public Mobile website as a purchase.

computergeek541 · ‎11-29-2023

@Dubes wrote:
In that case I guess it is from one of those card that require physical insertion and pin for them to be activated to be able to be used normally.

Such requirements as PIN needing to be entered for the for purchase only apply to in-store purchases. A card can be activated and used online even if an in-store purchase hasn't first been made.

Gwanzi · ‎11-29-2023

i think the most possibility is from your Neo part, perhaps, neo recognize your operation is not a paying action or think it as a money transfer

Dubes · ‎11-29-2023

In that case I guess it is from one of those card that require physical insertion and pin for them to be activated to be able to be used normally.

ottawa · ‎11-29-2023

@Dubes This sounds like it may be the solution to my problem with my new neo Financial MC. Is it all payments that are declined? I'm trying to pay $100 manually on my account for the neo first-time cashback and neo is saying both that it was suspicious and rejected, and that PM declined it.

...No, on the app too, when I try to pay $88.50+$11.51 HST, I get "Sorry, we're not able to process this request at this time. Please try again later." and I get an email from neo Financial "Suspicious Transaction Blocked" and that it was declined at Public Mobile Online.

Is this likely a problem with PM's payment processing, or with my new neo Financial MC?

Thanks.

Dubes · ‎11-28-2023

Try it using your phone portal because the website has some glitch, I tried using the website it did not work so I resetted my phone application and relogged in then made the payment. This time it did go through.

Andy85 · ‎11-28-2023

Hi @Fitzy999,

What type of error are you getting? Did you recently get a new credit card? Are you still subscribed to a plan? Did you try changing your information several times? If you did, your payment information might be locked for security reasons. You can try again tomorrow.

If it is a more severe matter, please submit a ticket with our customer support team. You can do so by using the following link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in you community inbox to check it from time to time. Due to high volumes, the delays for your ticket can be 24-48 hours.