My data amount and usage

[macjammin1218]

Hi there, I hhave a plan , or I thought I had a plan that gave me 65 GB of data. I was notified a couple of days ago that I was approaching that amount so I went into my rewards and bought 10 more GB's to allow me to make it to July 24th. When I signed in today it said I only had 63 GB total, which I have almost reached but this figure is incorrect.

Looking for help on this please.

Thanks 

[BKNS27]

@macjammin1218 

The reward you redeem will only last 30 days. If you know that you won’t be able to use it up in 30 days.

Contact a CS_Agent if they can cancel the reward and give you a credit. Not sure if they can do it but worth a try.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[macjammin1218]

I did go in to see if the rewards for the 10 extra GB is actually registered and it is. I have also Paid for them with the points from my acct.

[hTideGnow]

hi @macjammin1218 

it could be just a browser cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage