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My cell Online says it is expired How is this

20putnam
Great Neighbour / Super Voisin

My plan is not supposed to expire before 3 months from my last payment

5 REPLIES 5

Chicklets
Model Citizen / Citoyen Modèle

Thanks chukdefatey

chukdefatey
Deputy Mayor / Adjoint au Maire
^Its 90 days from the day your paid 30 days are over.
Example: Paid for 30 days of Service on April-1 which would end on April-30 so May -1 would be Day 1 of the 90th Day

Chicklets
Model Citizen / Citoyen Modèle

I have a question about account deactivation. You state that "After 90 days of no payment your number and online profile is deleted from the system for good".

 

Is that 90 days after your payment for your current months service or is it 90 days after your current months service expires? 

chukdefatey
Deputy Mayor / Adjoint au Maire
@putnam, if you didn't pay your 30 days of Service then what do you want the account to say?

Its Pretty Straight Forward if your account is paid it shows active and when you don't pay it shows expired. After 90 days of no payment your number and online profile is deleted from the system for good.

Mat_F
Retraité / Retired
Retraité / Retired

@20putnam

 

There are two possibilities:

 

  1. An account 'expires' or is in suspend status immediately after you have used your service for 30 days unless you post another payment to renew;
  2. An account 'deactivates' after 90 days of being in suspend, or not paying for 90 days

 

Let me know if there is a follow-up question and I'll try to answer.

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