My account

[Belliveau20221]

I got a new email I would like to take the old one off and put the new one

[Handy1]

@Belliveau20221  Only support can change your my account email , you need to submit a ticket to get started 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[dust2dust]

In the meantime though you can still log in with the old email address. It's just a login id. It's only a problem if the service is suspended and you have 2FA set.

[softech · Accepted solution]

@Belliveau20221 

Only PM support can help with changing email addressed used on My Account login, please open ticket with them:

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot

First type "Change my Self-serve email", then click "Contact Us", then  click "Click here to submit a ticket ↗ " 
Next, enter your Community login, click "Next" at "1. Select an issue category",  then follow the steps to complete the ticket submission. 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there